Terms and Conditions
Terms & Conditions
Welcome to Hope Uncapped
By accessing this website and purchasing our products, you agree to the following terms.
Use of Website
By using our website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others.
Products & Orders
All products are subject to availability. We reserve the right to refuse or cancel any order at any time.
Payments
All payments are processed securely through our payment providers.
Shipping & Delivery
Shipping times may vary depending on location. We are not responsible for delays caused by carriers.
SMS Terms
By opting into SMS communications from Hope Uncapped, you agree to receive text messages related to:
- Order updates
- Promotions
- Customer support
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP.
For assistance, reply HELP.
We do not sell, rent, or share your phone number or SMS consent information with third parties for marketing purposes.
Consent to receive SMS messages is not a condition of purchase.
Limitation of Liability
We are not liable for any indirect or consequential damages resulting from the use of our website or products.
Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website means you accept those changes.
15. Contact Information
For any questions regarding these Terms, contact:
Hope Uncapped
Email: support@blacksnakex.com
Phone: 347-971-3281
By texting HOPE to 347-971-3281, you agree to receive customer care, account notifications, and promotional messages from Hope Uncapped. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for support. Visit
❤️ Final Note
By purchasing from us, you’re supporting more than a brand—you’re supporting a mission to raise awareness and help those fighting cancer.
Return and Refund Policy
At Hope Uncapped, every purchase supports a meaningful cause. We are committed to providing quality products and a fair return process.
1. Return Eligibility
You may request a return if:
- The item is unused, unworn, and in original condition
- The return request is made within 14 days of delivery
- The item is returned in its original packaging
2. Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products (unless defective)
- Final sale or discounted items (if marked as final sale)
- Worn, washed, or damaged items not caused by us
3. Damaged or Incorrect Items
If you receive a defective or incorrect item:
- Contact us within 7 days of delivery
- Provide photos of the item and packaging
- We will offer a replacement or full refund at no additional cost
4. Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear
5. Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping service
6. Exchanges
We currently offer exchanges only for:
- Defective items
- Incorrect sizes (if stock is available)
7. Order Cancellations
- Orders can be canceled within 24 hours of purchase
- Once an order is processed or shipped, it cannot be canceled
8. Contact Us
To start a return or report an issue, contact:
📧 return@blacksnakex.com
📞 1347-971-3281
❤️ Final Note
This brand was built during a real cancer journey. Every purchase supports awareness, treatment, and others facing the same battle.
We truly appreciate your support and understanding.
Good News!
Our first caps ship out on May 24th! Thank you for standing with me. Orders placed now will be among the first to ship.